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Frequently Asked Questions

There are always a number of Frequently Asked Questions that our service users and their relatives come to us with.

We address the most common ones here.  However, if you have a question that is not addressed here, of if you would like to speak to a member of our team, please feel free to call us on 01269 845214 or us our contact form to get in touch.

What We Do

Our assessment processes.

  • If you or your relative would like to consider coming to live at Gwernllwyn then please inform us, by email, telephone or in person.

  • Following the initial discussion, we will need to arrange a preadmission assessment.

  • This includes liaising with family with your permission of course and any professionals who may know you i.e., Social Worker.

  • A decision will be made at the time of assessment or shortly after on whether Gwernllwyn Care Home and the staff team have the skills and abilities to meet your individual needs.

  • If your needs can be met and you still wish to live at Gwernllwyn on a temporary or permanent basis, a care plan detailing all your needs and outlining information relating to your past, family, hobbies, likes and dislikes etc will be developed.

  • GP registration may need to be change but we will take care of that.

  • All that will be left to do at this stage is to decide when you would like to move in, and we can help facilitate the move and ensure that this is a smooth transition.

  • You can contract through the Local Authority or directly with Gwernllwyn Care Home, the choice will be yours!

Person Centred Care

We practice person-centred care at Gwernllwyn Care Home. This approach will always be the foundation of the care we provide.


What we do is dependent on each individuals’ preferences, needs and wants.


Our practice empowers individuals to take control and makes them the expert in their own lives.


Being person-centred is about focusing care on the needs of people as unique individuals.


We ensure that each person’s preferences, needs and values guide decisions, to provide care that is respectful and responsive.

Costs and Funding

Please contact us for information on the cost of our care.


Whether you are being financially supported by a local authority or are privately funding your care, we can help.


You may wish to enquire personally or you can be supported with the process by a family member or via your local authority. We are happy to have the initial conversations and will guide and advise you on a route that best suits you.

Range of needs we can support

Residential Care | Residential Dementia Care | Respite Care | Day Care



At Gwernllwyn Care Home, we understand that individual’s needs fluctuate and change, therefore, we adopt a flexible approach to the support that we offer.


We accept that continuous review of individual needs is essential.


We work closely with the local health board in meeting the needs of people who may have clinical requirements within their care plan.


The local health board support with meeting end of life needs and we have an excellent working relationship to ensure the highest level of care is delivered. Gwernllwyn Care Home does not however offer nursing care.


Ty Pilipala is home to individuals living with dementia. Butterflies have a powerful representation of life and its transformation, at every stage.


As we are registered with the Care Inspectorate Wales (CIW), you can rest assured that the service you receive is fully regulated and inspected.


Our reports are here or on the CIW website.

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